
New Member
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4 Messages
Unlock ATT iPhone 7+
I've been using an iPhone 7+ (that I bought used) for about 5 years on Consumer Cellular's ATT network. I went to port the number to another carrier but the phone is locked by ATT. Consumer Cellular said they did not lock it as I brought the phone with me. How do I get ATT to unlock if I've never had an account with them?
kdfederer
ACE - Expert
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13K Messages
8 months ago
www.att.com/deviceunlock
Apply for unlock as a non-customer.
Hopefully, whoever sold you the phone paid it off. If not, it may not be able to be unlocked.
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bobdizzle
New Member
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4 Messages
8 months ago
This is the answer I get:
The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.
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ATTHelp
Community Support
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221.4K Messages
8 months ago
Hello bobdizzle, we're here to help you with your unlock request.
Looking forward to speaking with you.
Carlton, AT&T Community specialist
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sandblaster
ACE - Expert
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64.6K Messages
8 months ago
That’s your Consumer Cellular account. You need to get that device removed from that account.
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bobdizzle
New Member
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4 Messages
8 months ago
An AT&T community specialist helped me get it unlocked. It was not locked by Consumer Cellular, by the way, as I did not buy it from them so they had no reason to lock it. Thanks.
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dwill05
ACE - Master
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8.4K Messages
8 months ago
You’re right, Consumer Cellular didn’t lock it. It was an AT&T locked phone before you got it. However, the other account message isn’t wrong. When you use a MVNO that uses the AT&T cell network, AT&T creates a account to be able to use the phone on their network, but it’s not a normal AT&T account. That’s why you almost always get the “active on another account” message when you’re using a MVNO on AT&T, but not AT&T itself as the carrier. Glad that AT&T CS was able to get it removed for you.
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bobdizzle
New Member
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4 Messages
8 months ago
Thanks, dwill05. This unlock stuff is a little tricky to understand. Thanks for helping in that regard.
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