Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

This is primarily a customer populated for them so we would not have that information. Are you the original purchaser of the phone? Or did you purchase it from a third party?

Purchased from AT&T. All payments cleared more than a year back. 

If a phone call from AT&T doesn't clear it, file an FCC complaint online. FCC complaint is forwarded to upper management and someone will call you.

@saxena_a, we want to help you get your phone unlocked. 

Let’s meet in a Direct Message to get your device unlocked. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

In the meantime, let's look at the eligibility requirements for device unlock request. 

Your device:

• Is an AT&T phone or device and isn’t active on another AT&T account.
• Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
• Has a paid-off installment plan.
  • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
  • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
• Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
• Hasn’t been reported as lost, stolen, or involved with fraud.
• Is an AT&T PREPAID phone that has had paid service for at least six months.

We look forward to meeting in a DM to discuss your unlock request. Thank you for contacting AT&T Community Forums. 

Lorie, AT&T Community Specialist

Have Filed a complaint with FCC

I am having the same issue and i cannot reach a real person!!!

We'll be happy to guide you in the right direction @ksshooter.

You can reach out directly to the Fraud Department at 877-844-5584. Please let us know if you have any additional questions or concerns.

Darais, AT&T Community Specialist

Такая же ситуация! Как связаться на прямую с поддержкой AT&T? Или только жалобу писать в fcc?

Same case here. I bought iPhone from SAMS CLUB full paid. And borrow my friend's att simcard for activation. And now i can't use other operator. My friend said may be it locked to att. When i submitted request for unlock. Att say my iPhone associated with fraud. Unbelievable!

@abumaryam

🤦🏼‍♀️. Of course it's locked to at&t. And it should only have been activated with the SIM card that came with it. So yes you triggered fraud, essentially this is fraud.

Good luck