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saxena_a's profile

New Member

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3 Messages

Mon, May 2, 2022 2:48 AM

Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

Trying to unlock fully paid iPhone XR and getting message. Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it.

ACE - Sage

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98.6K Messages

3 m前

This is primarily a customer populated for them so we would not have that information. Are you the original purchaser of the phone? Or did you purchase it from a third party?

New Member

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3 Messages

3 m前

Purchased from AT&T. All payments cleared more than a year back. 

ACE - Sage

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98.6K Messages

3 m前

If a phone call from AT&T doesn't clear it, file an FCC complaint online. FCC complaint is forwarded to upper management and someone will call you.

ATTHelp

Community Support

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195.5K Messages

3 m前

@saxena_a, we want to help you get your phone unlocked. 

 

Let’s meet in a Direct Message to get your device unlocked. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, let's look at the eligibility requirements for device unlock request. 

 

Your device:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

We look forward to meeting in a DM to discuss your unlock request. Thank you for contacting AT&T Community Forums. 

 

Lorie, AT&T Community Specialist

New Member

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3 Messages

3 m前

Have Filed a complaint with FCC

New Member

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3 Messages

3 m前

I am having the same issue and i cannot reach a real person!!!

ATTHelp

Community Support

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195.5K Messages

3 m前

We'll be happy to guide you in the right direction @ksshooter.

 

You can reach out directly to the Fraud Department at 877-844-5584. Please let us know if you have any additional questions or concerns.

 

Darais, AT&T Community Specialist

Alex2704

New Member

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15 Messages

3 m前

Такая же ситуация! Как связаться на прямую с поддержкой AT&T? Или только жалобу писать в fcc?

New Member

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6 Messages

1 分钟前

Same case here. I bought iPhone from SAMS CLUB full paid. And borrow my friend's att simcard for activation. And now i can't use other operator. My friend said may be it locked to att. When i submitted request for unlock. Att say my iPhone associated with fraud. Unbelievable!

ACE - Sage

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98.6K Messages

1 分钟前

@abumaryam

🤦🏼‍♀️. Of course it's locked to at&t. And it should only have been activated with the SIM card that came with it. So yes you triggered fraud, essentially this is fraud.

Good luck

New Member

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6 Messages

1 分钟前

@formerlyknownas No, it came with no simcard. It's bought full paid no contract. Free to use any of operator. But i activated first with at&t card so it's locked to at&t.

dwill05

ACE - Master

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6.7K Messages

1 分钟前

@abumaryam  That’s how phones sold through Sam’s Club work.  They are sold under Apple’s Flex reseller policy and are designed to lock to the carrier of the first SIM card inserted.  Since the first SIM you inserted was an AT&T SIM, the phone locked to AT&T.  If you had used a different SIM, it would have been locked to that carrier instead.  And once it’s locked, you now have to meet that carrier’s eligibility requirements to get it unlocked.  The only way to buy a truly unlocked phone is to buy an unlocked one from Apple.

No idea why the message came back that it’s associated with fraud (unless your account or SIM has been flagged as fraud), but locking to AT&T was always going to happen when you chose to install that SIM.

sandblaster

ACE - Expert

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58.7K Messages

1 分钟前

@abumaryam Why did you activate it with an ATT SIM card if you didn’t intend to use it on ATT? Were you not aware of Apple’s flex lock policy that locks the phone to the first carrier activated on? In any event, you’ll likely need to use it on ATT and complete the minimum usage requirement to get it unlocked. You could also try filing an FCC complaint since ATT supposedly will waive the minimum usage requirement for paid off phones that were never on a payment plan.

ATTHelp

Community Support

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195.5K Messages

1 分钟前

That's not the experience we want you to have @abumaryam.

 

If your device has been reported for fraud our AT&T Fraud Department can certainly look into this to determine the legitimacy. Please contact our Fraud Department, and we can verify this for you.

 

Contact our Global Fraud Management team:

  • For wireless accounts, call 877.844.5584
  • For digital phone, internet, or U-verse TV accounts, call 888.471.4576

As stated by @sandblaster, @dwill05, @formerlyknownas  your device would have to meet all the unlock eligibility requirements to be unlocked:

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

 

We hope this helps out for you. Thank you for reaching the AT&T Community Forums.

 

Ashley, AT&T Community Specialist 

New Member

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6 Messages

1 分钟前

I know it would locked to the first carrier activated on. Due to ATT has portal to unlock individually. That's why I choose ATT and borrow my friend's ATT simcard. Infact the simcard already dead for years ago. Any solution?

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