Unable to upgrade on installment plan
I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left the 2 hours I spent in store to switch say they'r unsure about what they are saying. Why can't I get one answer so I know before preorders start. I hate being baited and switched.