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tomosulo's profile

New Member


4 Messages

Wednesday, February 1st, 2023 6:05 PM

Unable to unlock my phone

I have been with AT&T for quite some years, and each time I tried to unlock a phone, I always got the following message:

You've tried to unlock this device too many times. Wait 30 days and then submit a new request.

This is the first time I tried to unlock this specific phone. It has been active for more than 60 days and paid off. To me the online request tool just never worked. Could someone from AT&T please help? Thanks.

Accepted Solution

Community Support


225.5K Messages

10 months ago

We understand how important it is to be able to unlock your device, @tomosulo.


We would like to meet you in a DM to see what is causing you to get that message when submitting a device unlock request. You will find a chat icon next to a bell icon in the upper right corner of this page our next message will appear there. 


Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon!


Clarissa, AT&T Community Specialist

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