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New Member

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2 Messages

Saturday, March 27th, 2021 4:06 PM

Unable to turn on Hotspot on new iPhone SE

I recently purchased an iPhone SE (2020) and have the AT&T Unlimited Elite(SM) plan associated with my line. I am unable to turn on personal hotspot. I have reset my network settings and keep getting call 611 or go to the website to change my plan to one that includes hotspot. I have tried to call support and got disconnected 30 minutes into the call. I am trying to avoid calling back. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

ACE - Sage

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118.2K Messages

3 years ago

Unfortunately it sounds like your plan has not been provisioned correctly to allow you to use your hotspot. The only way that's going to get fixed is for you to contact AT&T.

ACE - Expert

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24.8K Messages

3 years ago

DO NOT RESPOND to AT_TExpert53. It is a spam trap. He/she is not an AT&T employee.

ACE - Expert

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64.7K Messages

3 years ago

@OttoPylot AT_TExpert53 has already been banned.

ACE - Expert

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24.8K Messages

3 years ago

@sandblaster That's what I thought but his/her response was posted when I logged into the feed so that's why I posted what I did.

New Member

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2 Messages

3 years ago

@lizdance40 thanks for your reply. That is what I thought. Just making sure there isn't anything I missed before calling again.

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