New Member
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2 Messages
unable to send message from iphone to android users ("Message Send Failure")
I have iphone 13 (iOS 16.0.3). About 2-3 weeks ago, I started having this issue where I cannot send text messages to Android phones. It tries to send for a few seconds, then got "Message Send Failure" and not delivered. I have to retry a few times to send. I did not have this issue before.
In my settings - Messages, I have the following enable (SMS, MMS, Group Message, iMessage).
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.3K Messages
8 months ago
Hello, @aquikclick. Thanks for making us aware of this situation with your text messages not being delivered to android users. We know how important it is to get your messages through. We can help!
First let's try to reset your device network settings. To do this, select the
Settings app > General > scroll to and select Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.
Let us know if this helps!
TT, AT&T Community Specialist
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Accepted Solution
ATTHelp
Community Support
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215.3K Messages
8 months ago
Thank you for the update, @aquikclick.
We are glad that resetting your network has helped resolved your failure to send message. If you have any other questions, please feel free to reach back out.
Thank you for contacting AT&T Community Forums. Enjoy your day.
Clarissa, AT&T Community Specialist
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aquikclick
New Member
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2 Messages
8 months ago
Hi,
This "network reset" seems to solve the "failure to send message" issue. Will be monitoring when I send text to android users.
Thanks so much for the tip !
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