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jsy1
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27 Messages

Wednesday, July 8th, 2020 2:35 PM

Unable to activate Hot Spot when I insert my SIMs into certain iPhones

Hello,

 

I I have the new Elite Unlimited plan with 3 lines.  I have a Galaxy Note 10+, iPhone 8, and iPhone 7+.  The Hot Spot feature works fine with the Note 10+ and the iPhone 8.  However, it does not seem to be "enabled" for my iPhone 7+.

 

I then took the SIM card out of my Note 10+ and inserted it into the iPhone 7+ and I got the same error message that it was not enabled.  I then proceeded to take that SIM card and inserted it into an iPhone XS Max, and again, I got the same error message.  To test it further, I took the SIM card that was in the iPhone 7+ and put it into the iPhone XS Max, and also got the same error message.

 

So, for some reason, it would seem that my SIMs are not enabling the Hot Spot feature on at least 2 different iPhones even though the SIMs allow for it on my Note 10+.  More interesting is that I have no problems on my iPhone 8.  It just seems to be at least these iPhone 7+ and the XS Max.

 

All iPhones are not locked to any carrier.  Also, to ensure that the iPhones weren't at fault, I put in my T-Mobile SIMs into the 7+ and XS Max, and the Hot Spot worked fine.

 

Is it possible there is something on my account that is preventing certain iPhones from having the Hot Spot enabled?  Are the SIMs bad?  (But why would it work fine on the Note 10+?)  Some background on this - I just recently moved to this plan as I was on the very old grandfathered legacy unlimited plans from over decades ago.  Could this be part of the reason?

 

I come here because when I have tried to resolve this through Customer Service on Twitter, they kept sending me to the FAQ and the troubleshooting pages that do not resolve anything.  I am trying to resolve this w/o spending the time to dial 611 if possible and hoping that someone from ATT can see this and know what the problem might be.

 

Thanks.

 

GLIMMERMAN76

ACE - Expert

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23.5K Messages

3 years ago

ATT uses different account codes for android than iPhone.  Moving the sim around could be confusing the system.  I have not had a problem doing android to android but sometimes I do get a error going android to iPhone.  I switch phones weekly and have seen this from time to time.

jsy1

New Member

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27 Messages

Ahh, I see..  Hmm - this would explain a lot.  Were you able to ever get it to work on an iPhone when it didn't initially?  Or did was it not even worth a bother since you switch phones quickly?  

sandblaster

ACE - Expert

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62K Messages

3 years ago

As noted above, Android to iPhone can be an issue. You say hotspot works on the 8, try moving the sim from the 8 to the 7.

jsy1

New Member

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27 Messages

For some reason I never thought to do this.  I just did it and lo and behold, when I switch the SIM from the working 8, to the 7+ and the XS Max, the Hot Spot does work on the 7+ and XS Max.  So somehow this SIM that was in the 8 is maybe provisioned differently than my other 2 SIMs?  A bit more background - the SIM that is in the 8 has always been in an iPhone whereas the other two SIMs have been switched around from time to time.  Nice idea to check that.  Seems like it does verify what you all have been saying.  Now, it seems like it's something that I might need ATT help on.

jsy1

New Member

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27 Messages

Just to test it further, I decided to try to put the Sim in the 8 into my Note 10+ - and the Hot Spot did NOT work.  Wow - so this sums up for my 3 Sim cards:

 

  • 1 of them works with iPhone for Hot Spots, and apparently only on iPhones.
  • 2 of them works with Android for Hot Spots, and apparently only on Androids.

I'm left wondering if the Sims can be set so that they work on all..  One of the Sims I do sometimes go back and forth.

GLIMMERMAN76

ACE - Expert

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23.5K Messages

Make sure the IMEI is right on each line for each phone.  You will have to call 611 for that.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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