Community Support
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2.7K Messages
Troubleshooting your iPhone X
If you ever do run into any problems with your iPhone X, it usually can be fixed by 3 main troubleshooting steps.
Force Close the Application
- On iPhone X, swipe up from the bottom edge and pause to show the App Switcher.
- Long press on an app, then swipe up on the app to close or tap the red icon.
Reasons you will want to force close an application:
- Issues with the application
- iPhone going slow
Shut Down/Restart
Use either of the following methods to shut down iPhone X:
- Press and hold the Side button and Volume Up or Volume Down for 2 seconds. Then, slide to power off.
- In Settings > General, tap Shut Down. Then, slide to power off.
If the restart command is not working, a force restart may be needed. Follow the order of steps below to force restart iPhone X:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side button until the Apple logo appears.
Some of the following situations where a Restart will fix the problem:
- Black screen
- Frozen screen
- iPhone going slow
- Delayed response
- Feature not working
- Touch Screen not working
Recovery Mode
- Connect your device to your computer using the cable that came with your device.
- Connect the iPhone to iTunes.
Make sure that you're using the latest version of iTunes, and it is running on your computer. - Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side button for about 6 seconds, until the screen goes black.
- Continue to hold the Side button until the "Connect to iTunes" screen appears.
In these situations, you might need to use recovery mode to restore your device:
- iTunes doesn't recognize your device or says it's in recovery mode.
- If your screen is stuck on the Apple logo for several minutes with no progress bar.
- You see the Connect to iTunes screen.
- If you can't update or restore your iPhone
- If your device turns on but gets stuck during start up
David, AT&T Community Specialist
AT&T Help
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For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Still having issues? Check out our iPhone X Support page.
David, AT&T Community Specialist
(edited)
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dmarkus
New Member
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1 Message
2 years ago
I got my iPhone 12 yesterday and it won't connect to my Wifi.
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ATTHelp
Community Support
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221.5K Messages
2 years ago
We'd like to look into why you're unable to join a WiFi network, dmarkus.
Please utilize our wireless support section and sign in to start a troubleshooting session on your device in search for personalized solutions.
If you still can't gain a WiFi connection, answer the following questions:
Since you posted on a post over six month olds, create a new thread and share more details there so we can provide further assistance. We look forward to working with you!
Thank you for reaching out to the AT&T Community Forums.
Jonye, AT&T Community Specialist
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