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2.7K Messages

Thursday, November 9th, 2017 2:47 AM

Troubleshooting your iPhone X

If you ever do run into any problems with your iPhone X, it usually can be fixed by 3 main troubleshooting steps.


Force Close the Application

  1. On iPhone X, swipe up from the bottom edge and pause to show the App Switcher.
  2. Long press on an app, then swipe up on the app to close or tap the red icon. 

Reasons you will want to force close an application:

  • Issues with the application
  • iPhone going slow

Shut Down/Restart

Use either of the following methods to shut down iPhone X:

  • Press and hold the Side button and Volume Up or Volume Down for 2 seconds. Then, slide to power off.
  • In Settings > General, tap Shut Down. Then, slide to power off.
    Shut Down.png 

Buttons.pngIf the restart command is not working, a force restart may be needed. Follow the order of steps below to force restart iPhone X:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side button until the Apple logo appears.

Some of the following situations where a Restart will fix the problem:

  • Black screen
  • Frozen screen
  • iPhone going slow
  • Delayed response
  • Feature not working
  • Touch Screen not working

Recovery Mode

  1. Connect your device to your computer using the cable that came with your device.
  2. Connect the iPhone to iTunes.
    Make sure that you're using the latest version of iTunes, and it is running on your computer.
  3. Press and quickly release the Volume Up button.
  4. Press and quickly release the Volume Down button.
  5. Press and hold the Side button for about 6 seconds, until the screen goes black.
  6. Continue to hold the Side button until the "Connect to iTunes" screen appears.
    Recovery Mode.png

In these situations, you might need to use recovery mode to restore your device:

  • iTunes doesn't recognize your device or says it's in recovery mode.
  • If your screen is stuck on the Apple logo for several minutes with no progress bar.
  • You see the Connect to iTunes screen.
  • If you can't update or restore your iPhone
  • If your device turns on but gets stuck during start up

 David, AT&T Community Specialist

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Official Solution

Community Support


2.7K Messages

7 years ago

Still having issues? Check out our iPhone X Support page


David, AT&T Community Specialist


New Member


1 Message

3 years ago

I got my iPhone 12 yesterday and it won't connect to my Wifi.  

Community Support


232.9K Messages

3 years ago

We'd like to look into why you're unable to join a WiFi network, .  


Please utilize our wireless support section and sign in to start a troubleshooting session on your device in search for personalized solutions.


If you still can't gain a WiFi connection, answer the following questions:

  • Are you receiving any error messages? If so, please share more with us so we can better understand why this is happening.
  • Are you near a strong WiFi connection? You'll want to be connected to a strong WiFi connection. Also, inquire with your internet provider to check if the error is coming from their end.

Since you posted on a post over six month olds, create a new thread and share more details there so we can provide further assistance. We look forward to working with you!


Thank you for reaching out to the AT&T Community Forums.


Jonye, AT&T Community Specialist  

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