The new iPhone 14
hoosieriphoneuser's profile

New Member

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2 Messages

Thursday, October 6th, 2022 3:10 PM

Submitted unlock request, didn't find email, unable to submit another

I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request open for that imei and won't let me open a new one. I'm in a vicious circle - help! I've tried calling..once got routed to Direct TV, once never made it out of the automated helper loop and another time reached an AT&T representative but their connection was so poor I had to drop.

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.3K Messages

4 months ago

We'll be happy to clear this up for you, @hoosieriphoneuser.

 

It can take up to 7 business days for your device unlock to be processed and approved. We recommend you check the status of your unlock request using the Status Portal Sydne sent, after clearing your browser's cache and cookies

 

Your current pending request will be approved or denied automatically, and until then, don't attempt to submit another unlock request. If too many requests are made in a short period of time, then you may be blocked from submitting another request for the next 30 days. 

 

Please let us know if you have any other questions regarding this. 


Dylan, AT&T Community Specialist

ATTHelp

Community Support

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207.3K Messages

4 months ago

We understand you were unable to locate the confirmation email for your unlock request, @hoosieriphoneuser. Let's help shed some light on things for you. 

 

If you are an existing customer, you may not need to confirm the request if the device is active on your account. We only require confirmation from non-customers and customers with inactive devices. If this is the case for you, your request is being processed. You can use our Status Portal to keep track of it:

  1. Go to our Status Portal.
  2. Enter your IMEI Number & Request Number.
  3. Follow the prompts.

For non-AT&T customers, the request is canceled if not confirmed. This is something that's done automatically. Once the system cancels it, you can go in to submit a new device unlock request. We recommend using a different email and paying attention to your spam folder as it may get routed there. 

 

***If you are an AT&T customer with an inactive device, let us know and we'll pull you into private to check on your request. 

 

Make note of the general requirements for all unlock requests:

  • The device must be designed for use on, and locked to, the AT&T wireless network.
  • If a new AT&T device, active service for a period of time is required.
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

Visit our unlock support page for the full list of device unlock requirements.

 

Keep us updated so we'll know how to proceed. 

 

Sydne, AT&T Community Specialist

New Member

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2 Messages

4 months ago

Hi - the request is still pending. How long does it take to cancel the request? The new phone is for my mom and she's phone-less until this is resolved.

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