New Member
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2 Messages
Submitted unlock request, didn't find email, unable to submit another
I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request open for that imei and won't let me open a new one. I'm in a vicious circle - help! I've tried calling..once got routed to Direct TV, once never made it out of the automated helper loop and another time reached an AT&T representative but their connection was so poor I had to drop.
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Official Solution
ATTHelp
Community Support
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215.4K Messages
8 months ago
We'll be happy to clear this up for you, @hoosieriphoneuser.
It can take up to 7 business days for your device unlock to be processed and approved. We recommend you check the status of your unlock request using the Status Portal Sydne sent, after clearing your browser's cache and cookies.
Your current pending request will be approved or denied automatically, and until then, don't attempt to submit another unlock request. If too many requests are made in a short period of time, then you may be blocked from submitting another request for the next 30 days.
Please let us know if you have any other questions regarding this.
Dylan, AT&T Community Specialist
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ATTHelp
Community Support
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215.4K Messages
8 months ago
We understand you were unable to locate the confirmation email for your unlock request, @hoosieriphoneuser. Let's help shed some light on things for you.
If you are an existing customer, you may not need to confirm the request if the device is active on your account. We only require confirmation from non-customers and customers with inactive devices. If this is the case for you, your request is being processed. You can use our Status Portal to keep track of it:
For non-AT&T customers, the request is canceled if not confirmed. This is something that's done automatically. Once the system cancels it, you can go in to submit a new device unlock request. We recommend using a different email and paying attention to your spam folder as it may get routed there.
***If you are an AT&T customer with an inactive device, let us know and we'll pull you into private to check on your request.
Make note of the general requirements for all unlock requests:
Visit our unlock support page for the full list of device unlock requirements.
Keep us updated so we'll know how to proceed.
Sydne, AT&T Community Specialist
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hoosieriphoneuser
New Member
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2 Messages
8 months ago
Hi - the request is still pending. How long does it take to cancel the request? The new phone is for my mom and she's phone-less until this is resolved.
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