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aphardy2000's profile

Contributor

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2 Messages

Tuesday, March 14th, 2023 7:25 PM

Stopped getting voicemails about a months ago

My iphone 12 just stopped getting voicemails about a month ago.  I'm not sure exactly when, because I don't typically get many.  People eventually just started asking.

My voicemail is set up.  It picks up the call and allows people to leave VMs.  They just never show up on my phone.  Even when I try to call my VM account, it seems to be set up fine. There are just never any VM messages there.

I've done everything that a google search recommends, including:

-make sure VM is set up

-changed outgoing message multiple times.  Sometimes, it just reverts back to the default message.

-restart

-reset network settings

- reset password

I even got a new phone, and it still doesn't work.  I'm out of ideas.  Any suggestions?

Community Support

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232.1K Messages

1 year ago

Hello, @aphardy2000! We can certainly understand how important being able to access your voicemail is, and apologize for the inconvenience this has caused you. 

 

To ensure we are finding the right solution, please may you provide or answer the following:

  • How long ago did you activate the new iPhone?
  • Are you using the old sim card you had inserted in your iPhone 12?
  • What current Software Version do you have on your device?

If you have any other questions and concerns, please do not hesitate to reach back out us.

 

Thank you for being a part of our AT&T family, we look forward to speaking with you soon.

 

Rachel, AT&T Community Specialist

 

 

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