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davidstoltz's profile

Tutor

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2 Messages

Fri, Jul 6, 2018 6:46 PM

Some Text Messages are missing or never received?


Some weird stuff started about 2 months ago...

Sometimes I'll get a text on my unlocked phone, and I see the notification, which stays on the screen for a few seconds, then slides up and disappears as normal.

Now - if I touch that notification BEFORE it disappears, it takes me to the text message, no problem.

But sometimes (maybe 10-20% of the time), if I don't touch it in time, and it disappears, I go into the text message area by tapping the text icon, and it's not there! It shows NO NEW TEXTS!

But if I slide down to show the notifications screen, I can see the notification there - and if I tap it, it takes me to the missing text message!

This is ONLY happening with texts that are sent via email (ie. 5556182222@txt.att.net)

This is really frustrating! Is anyone else having this issue?

ATTHelp

Community Support

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200.7K Messages

4 y مضت

Hello @davidstoltz!


You can customize your phones email-to-text message preferences to control the messages you receive in various ways. It sounds like your message preferences are set to block or allow email-to-text from specific email addresses (5566182222@txt.att.net) or specific domains (@txt.att.net)


You can check your settings by creating an AT&T Messaging Center account. Once you have created your account:

  1. Sign in to the AT&T Messaging Center
  2. Select Preferences > Blocking Options.
  3. In the Email delivery control section, select or deselect the following to control messages delivered to your Inbox:
    • Block all text messages sent to you as email (+or)
    • Block all multimedia messages sent to you as email
  4. In the Mobile number control section:
    • Select Block to block messages sent to your device's default email address. You can still receive messages sent to your custom email address.
    • Select Do Not Block to deliver messages sent to your device's default email address.
  5. In the Allow List, enter up to 250 email addresses (jdoe@sample.com) or domains (@sample.com) from whom you want to receive messages.
  6. In the Block List, enter up to 250 email addresses (jdoe@sample.com) or domains (@sample.com) from whom you do not want to receive messages. You can remove these at any time.
  7. Select Submit

Kenneth, AT&T Community Specialist


Tutor

 • 

2 Messages

4 y مضت

Thanks! I created an "allow" item for the domain that sends it....hopefully I will start receiving them all now.

 

Thanks again!

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