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Burningcoals13's profile

New Member

 • 

2 Messages

Thu, Jun 16, 2022 3:21 AM

SMS texting not working

SMS text don’t go through or come in only iMessages working. SMS messages are going to my old flip phone which had the same number but I canceled the service on it. All the setting are on for SMS in message settings.

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.4K Messages

2 m前

Hello, @Burningcoals13! We want to help!

 

We understand your concern with your phone not properly receiving SMS messages. If your flip phone is receiving messages but calls are coming in on the new phone from the correct phone number, we would suggest verifying that you are not just receiving Apple Facetime audio to that number.

You can test by logging out of iMessage and facetime and call from a non-apple phone. If it is truly getting phone calls and not SMS, Power off the old phone as it is still registered on the network, and then restart your phone.

 

As @formerlyknownas and @dwill05 stated, if your number is being ported over from another carrier, please contact the Port Activation Center at 866-895-1097.

 

Please let us know if this information helps.

 

Thank you for contacting AT&T Community Forums!

 

Rachel, AT&T Community Specialist

 

 

 

 

 

dwill05

ACE - Master

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6.7K Messages

2 m前

Does your phone work as a phone?  Is the correct phone number on the SIM installed on the phone?  SMS/MMS texts come in to the phone number on the installed SIM.  iMessages come in to the iCloud ID that the phone is set up for.  Not getting SMS texts suggests that the SIM isn’t set up for the number that was on your old flip phone.  In fact, if the messages are still coming into the flip phone, that suggests that old SIM is still active and the one in your iPhone isn’t active, or isn’t the correct phone number.

New Member

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2 Messages

2 m前

Yes it does  work totally fine as a phone . I canceled the service through my old flip phone on Sunday so not sure how long it should take to transfer to atnt

dwill05

ACE - Master

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6.7K Messages

2 m前

Do you mean that you ported a number over from another carrier?

ACE - Sage

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98.6K Messages

2 m前

@Burningcoals13  you should never cancel service if keeping your number!  Service is canceled when you port your phone number from One service provider to another automatically.

If your old service provider cancels your phone number before it is ported out you will lose your number.   

   

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