New Member
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4 Messages
SIM & PUK failure
I am stuck in a circular (Edited per community guidelines).
After upgrading to iOS 16.0.1 my iPhone X would not accept the PIN to unlock my SIM card.
I got [Create PIN for SIM Card]...choose a new PIN code
Next screen said [Enter PUK for SIM card] ...your SIM card cannot be accessed. Please call your carrier to obtain your PUK code and 10 attempts remaining.
This led to [Create PIN for SIM card]...choose a new PIN code.
Which brought me back to [Enter PUK for SIM card]...10 attempts remainig.
I could find no solution on the AT&T site and no number to call.
sandblaster
ACE - Expert
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63.9K Messages
9 months ago
Did you try these instructions?
https://www.att.com/support/article/wireless/KM1011771/
How to unlock a SIM with a PIN unlock key (PUK)
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dwill05
ACE - Master
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7.8K Messages
9 months ago
@sandblaster That article is wrong. That option is not listed under device options, either on the website, or in the app.
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Bob1938
New Member
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4 Messages
9 months ago
@Sandblaster - My wife and I spent almost an hour trying to follow those directions and came to the conclusion that they simply do not work.
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Bob1938
New Member
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4 Messages
9 months ago
Searching Google for help, we came across a long thread on this subject where others tried to follow the directions that Sandblaster posted.
Answer was: "We'd advise you to visit one of our nearest retail stors to assist you further".
Fortunately there is one about 30' walk away and I will be at their front door when they open.
I have been toying with leaving AT&T for Mints and if this is an example of AT&T's support, I am going to make the switch. It is appalling that you can't call someone!
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Bob1938
New Member
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4 Messages
9 months ago
We went to the Bethesda AT&T store on Elm St. and Sophie, the gal on duty there squared us away. She switched my iPhone X to an AT&T eSim, and pulled out destroyed the physical SIM AND I IMMEDIATELY TURNED OFF THE SIM PIN under cellular settings.
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