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Makaye3120's profile

New Member


4 Messages

Wed, Jun 29, 2022 11:11 PM

selling phone

do I need to do anything if I’m getting rid of / selling phone?


ACE - Master


6.7K Messages


Remove the phone from your account and unlock it before you sell it, unless you plan to sell it as locked to AT&T.  For the Apple side, Sign out of iCloud on the phone, turn off Find My iPhone, and do a factory reset of the phone.  Also make sure that the phone is remove d from your list of devices in iCloud.


Community Support


195.5K Messages


Hey there, ! We'd like to share our suggestions for when selling your phone.


In addition to our ACE response, make sure your device is paid off if you financed your device on installments. You'll want to unlock your device before selling your device or using it with a different service provider. Lastly, remove it from your account and sign out of any settings on the phone, and perform a factory reset.


We hope you find this information helpful!


Let us know if you have additional questions.


Thank you for visiting the AT&T Community Forums.


Jonye, AT&T Community Specialist

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