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Kimmac 's profile

1 Message

Monday, September 11th, 2023 8:52 PM

Secure Family can't monitor my children’s phone location

With the old Secure Family app I was able to monitor my children’s phone location even without them having the companion app but it seems I can’t do it with the updated version, did they do away with this?



99 Messages

2 months ago

The backend update for Secure Family legacy customers who are iphone users who purchased the service from the App Store has been completed today.  Those impacted iphone customers who do not use a Companion app on family devices should have received an SMS today. 

Here is the SMS sent to those impacted customers: 

“Dear AT&T Secure Family customer, we’ve successfully updated your account to network locate your family devices without a Companion app.  You should now be able to locate family devices.  Open the Secure Family app to confirm.  Need help? Contact our app support team at  Thank you, AT&T”

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