
New Member
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2 Messages
Scratch out of box
So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the screen and clean it once every week on every phone I’ve owned. I’m very upset that I’m paying $1,099 for a beautiful device and it comes with a scratch out of the box. What are my options I haven’t been able to get in contact with at&t because of the weekend.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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110.8K Messages
3 years ago
You might be able to exchange in a Corp store. Might. Most won't take it.
Otherwise it will have to be mailed back.
Sticker for return is in the box. But you need to call and start documenting damage.
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Accepted Solution
GLIMMERMAN76
ACE - Expert
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23.8K Messages
3 years ago
You will have to mail the phone back.
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Masonc531
New Member
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2 Messages
3 years ago
Thank you both for the advice!
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