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New Member

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2 Messages

Sunday, January 17th, 2021 7:44 AM

Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the screen and clean it once every week on every phone I’ve owned. I’m very upset that I’m paying $1,099 for a beautiful device and it comes with a scratch out of the box. What are my options I haven’t been able to get in contact with at&t because of the weekend. 

Accepted Solution

Official Solution

ACE - Sage

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110.8K Messages

3 years ago

You might be able to exchange in a Corp store.   Might.   Most won't take it.

Otherwise it will have to be mailed back. 

Sticker for return is in the box.  But you need to call and start documenting damage. 

Accepted Solution

ACE - Expert

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23.8K Messages

3 years ago

You will have to mail the phone back.

New Member

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2 Messages

3 years ago

Thank you both for the advice! 

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