
New Member
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4 Messages
Request for Carrier Visibility
Hi I need help @ATTHelp
- I bought an iPad pro 12.9 6gen brought from the USA (new), I'm from Europe, I've never used at&t account and there is no way to use it.
- Ipad paid off and activated by me.
- My operator's sim is working, but the visibility of my esim operators is being blocked by at&t.
- After activating ipad, I deleted the at&t plan.
I do not really understand what to do, it seems that the forum helps, thank you
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.8K Messages
6 months ago
Hey AndrewRavenclaw
Yes that would be correct, you would have to have an active AT&T account.
DevinH, AT&T Community Specialist
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ATTHelp
Community Support
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225.8K Messages
6 months ago
Hey AndrewRavenclaw we understand whats going can be fustrating.
Currently, in order to submit a carrier visibility you will need to have had service with AT&T.
We hope this info helps.... Let us know if you need any other assistance.
Thank you for reaching out to AT&T Community Forums.
DevinH, AT&T Community Specialist
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AndrewRavenclaw
New Member
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4 Messages
6 months ago
@ATTHelp I didn't understand what you meant "you will need to have service with AT&T"
Contact the at&t store? > I'm not in the USA
Or should I follow the sequence of steps on the site?
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AndrewRavenclaw
New Member
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4 Messages
6 months ago
@ATTHelp This is problem, I can't register any at&t service-account because I don't have an at&t account\phone number or +1 us number
Is there an option without an account?
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AndrewRavenclaw
New Member
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4 Messages
6 months ago
I can provide all the data of this device: serial number, imei, other numbers, activation date can also be viewed
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ATTHelp
Community Support
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225.8K Messages
6 months ago
We understand how frustrating this is, AndrewRavenclaw
However, as shared in my first reply, in order for us to reveal other carriers for your iPad you must have purchased it with an active AT&T account.
We hope this info helps.
DevinH, AT&T Community Specialist
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