Earbuds, cases, wireless speakers, and the latest devices. We've got the season's hottest gifts!
The new iPhone 14
M4cap's profile

New Member

 • 

2 Messages

Thu, Sep 22, 2022 5:50 PM

Replacement SIM card onlin

I cannot find anywhere on the website where I can just order a replacement SIM card. The links that have been posted take me to either the 'Shop' but there are no SIM cards there, or to a 'Help' page but that doesn't enable me to order one either. I'm going around and around in circles, it's very frustrating. 

ATTHelp

Community Support

 • 

203.8K Messages

2 months ago

Hi @M4cap, we understand wanting to get a replacement SIM quickly, and we'll be happy to help with that.

 

You can order a prepaid SIM card on our sales page, if you have a prepaid device and service. You can also see how to replace your SIM online, or you can go into a store as well. 

Please be aware that SIM card stocks vary depending on the location, so we recommend you use our store locator to find a list of AT&T stores in your area and contact them about their supply of SIM cards. 

 

Thank you for reaching out to the AT&T Community Forums.

Dylan, AT&T Community Specialist

New Member

 • 

2 Messages

2 months ago

Hello Dylan, AT&T Community Specialist,

Your 'order a prepaid SIM card' link just takes me to the store locator page. I was not able to search for SIM cards online and reach the sales page, only the information page, which doesn't have a link to the sales page either. Poor website. Very difficult to find anything. I ended up using the online call feature and ordered one through the rep.

ATTHelp

Community Support

 • 

203.8K Messages

2 months ago

Thank you for the update @M4cap.

 

We're happy to hear that you were able to order your replacement SIM. Many thanks for the feedback we are always looking for ways to improve our shopping experience. 

 

Feel free to reach back out to us if you have any questions in the future. Thank you again for reaching out to AT&T Community Forums. Have a great day.

 

Alasani, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.