Problems uploading ID for verification for new order
I placed an order, and was told an email would be sent with a link to upload my ID so my identity could be verified. I got an email, but no link in it. I got a text with no link, but had part of an URL so I tried that. I followed all the steps (photo of front of ID, photo of back, and selfie). It said "unable to verify ID" which is weird because it is the same ID I've had for 25 years. I did a chat to see if anyone could help and the agent gave me a phone number. I called it and it said that number is no longer in use and gave me the main ATT number. Is there some other link to verify ID, or another way besides the upload? I'm getting a little frustraed.