My husband got a new phone through an Asurion claim. The phone was taken to USPS within the 30 day period. The phone has never shown up in the www.tracking.smarlabel.com system and I was billed the $100plus in December for not returning the phone. Unfortunately, I can't find my receipt from the post office. I called AT&T and the response was "oh sorry, nothing we can do." So the phone is sitting out there somewhere in an AT&T facility most likely and deemed "unreturned" and I say AT&T lost it. And I have to pay for it. So much for SMART labels. Shame on me for losing the USPS receipt, but I have been a customer for 13+ years. AT&T should be trying a little harder here.
The only reason they still have my account is because Verizon is bottom of the barrel horrible customer service and no one else has good enough service.