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Order was cancelled but no refund was sent.
I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.
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ATTHelp
Community Support
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211K Messages
3 years ago
Greetings @Aylanna_23
We're sorry to hear that your order was cancelled. Allow us to provide you the answers!
A refund for a canceled order usually takes 3 to 5 business days to process, depending on your financial institution.
We hope this info helps, and thanks for reaching out to us!
Dwight, AT&T Community Specialist
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