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Davidbiz0303's profile

Visitor

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5 Messages

Sat, Aug 6, 2022 12:45 AM

Not receiving short codes

I have an iPhone 7. I’m updated to iOS 15.6.  I recently traveled to the UK and used a local SIM card for two weeks. When I returned and replaced my AT&T SIM, I seemed to stop receiving short codes. I can receive other messages and even received longer text codes when AT&T tested that. I’m loathe to do a Network settings reset, as I have so many WIFI password saved and I have to go through hoops to get t work WIFI back! Any thoughts? Ideas?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195.6K Messages

6 d前

Hi there @Davidbiz0303, we're happy to help with troubleshooting steps to receive short codes to your device. 

 

Let's start by resetting your network settings to refresh your connection to the network.

 

Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

 

Many applications use Two-Factor Authentication to verify your identity. If you've switched your phone recently, you need to verify your identity with some apps like Gmail or PayPal in order to use them. If you do not see the text messages, the steps below may help:

  1. Go to the Settings icon
  2. Tap Messages
  3. Tap Blocked
  4. Tap Edit
  5. Tap the minus sign ( - ) next to the number of the contact you want to unblock
  6. Tap Unblock

If you do not receive text, we highly recommend verifying the number or email in question is accurate. Contacting the third party Customer Support is recommended if you cannot verify it online.

 

Let us know if you have any questions. 

 

Ashley, AT&T Community Specialist 

Visitor

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5 Messages

4 d前

Thanks for your help. I actually called and spoke to a wonderfully helpful, Monica! She updated the phone and it fixed the issue. Thanks again!

ATTHelp

Community Support

 • 

195.6K Messages

3 d前

Thank you for your feedback @Davidbiz0303, we're happy to hear that your device was updated in order to receive short codes.

 

Please reach back out to the AT&T Community Forums as we are here to help.

 

Ashley, AT&T Community Specialist 

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