The new iPhone 14
dballa0226's profile

New Member

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6 Messages

Thursday, November 17th, 2022 4:59 PM

Not receiving calls

Many of my calls are going straight to voicemail. The phone is not ringing and I am not receiving missed call notifications. I have turned phone off and on and it is still doing the same thing. I have missed many important calls because of this.

ACE - Sage

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104.1K Messages

3 months ago

Is do not disturb on? 

New Member

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6 Messages

3 months ago

It is not on DND.  I've checked airplane mode and that is not on either.  

dwill05

ACE - Master

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7.5K Messages

3 months ago

Do you have any call blocking or screening apps like Robokiller or Active Armor?  Is Silence Unknown Callers set to ON in the phone settings?

New Member

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6 Messages

3 months ago

I do not have any call blocking apps and silence unknown callers is off.

ATTHelp

Community Support

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207.4K Messages

3 months ago

We are here to help you receive calls again on your iPhone, @dballa0226.

 

We do understand how important it is to get phone calls on your device, so you do not miss out on any more important calls. 

 

Thank you to the ACE's for the help.

 

We have a few tips you can try. Thank you for letting us know you have tried turning your phone off and on and also check to see if airplane mode and DND is off. 

 

Try resetting your network settings. From the home screen, select the Settings app > General > scroll to and select Transfer or Reset iPhone > select Reset Reset Network Settings > select Reset Network Settings again to confirm.

 

You can also try removing your SIM card if you have a physical SIM and reinsert it. 

 

To clarify, you said many of your calls, is it the same caller each time, random callers, saved contacts? This will help us with our next steps. 

 

Also, do you know if these callers are from the same carrier? This will help us determine why your calls are going to voicemail. 

 

In the meantime, you may also visit our Wireless Support tool for step-by-step troubleshooting help. Go to Fix My Wireless > Connection > Phone Calls > and follow the prompts. 

 

We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

New Member

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6 Messages

3 months ago

It is random calls. On the positive side haven't gotten any spam in awhile. Lol

ATTHelp

Community Support

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207.4K Messages

3 months ago

Thanks for letting us know, @dballa0226

 

We want to invite you into a DM to troubleshoot further. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, let us know if you've tried the troubleshooting steps suggested by Clarissa. This will give us an idea of what we should try next. 

 

We'll chat soon!

 

Sydne, AT&T Community Specialist

New Member

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6 Messages

3 months ago

I have reset my network settings.  . 

New Member

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6 Messages

2 months ago

I have gone into DMs and no one has responded .

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