"no service" message suddenly appears on phone for which account fully paid
Tags: no service, account locked, remote ATT support fails
A "no service" message appeared several days ago on an iPhone 4 and an iPhone 6. User has confimation that account is paid through December 9, 2016. Physical location of phones (I have two lines) is unchanged. I cannot:
1. Log into ATT account. It is locked.
2. Create a new userid ID password combination.
3. Resolve issue using internet support troubleshooting functions.
4. Get through to ATT "chat" function, which requires user login.
Thus: Service is not available. ATT internet support functions all failed. ATT "chat" help function is not available.