Contributor
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1 Message
"no service" message suddenly appears on phone for which account fully paid
Tags: no service, account locked, remote ATT support fails
A "no service" message appeared several days ago on an iPhone 4 and an iPhone 6. User has confimation that account is paid through December 9, 2016. Physical location of phones (I have two lines) is unchanged. I cannot:
1. Log into ATT account. It is locked.
2. Create a new userid ID password combination.
3. Resolve issue using internet support troubleshooting functions.
4. Get through to ATT "chat" function, which requires user login.
Thus: Service is not available. ATT internet support functions all failed. ATT "chat" help function is not available.
GeekBoy
Master
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4.1K Messages
7 years ago
If your account is locked, how have you confirmed that your account is paid in full until Dec 9?
I would suggest that you call AT&T customer service to speak with them about why your account is locked, and why you have no service. I suspect that the two issues are related, and an AT&T person will be the best to help you address this. If you don't have a telephone to call from, download a free Voice Over IP program like Skype and make a toll free call to AT&T using that.
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