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Smgraham's profile

New Member

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3 Messages

Sat, Jul 2, 2022 1:53 AM

No Cellular Data working in Canada

I’m traveling in Canada with my husband and 2 kids. All of us are on the same ATT plan and we all have the same/similar iPhones (2 XRs and 2 12's.). I have an iPhone 12 & It shows I’m connected to Bell and I have full bars HOWEVER am not able to send or receive data when not connected to WiFi.  Seemed to be working up to a point then it’s like I was shut down or something.  I am the ONlY one having problems.  The other 3 phones are functioning fine. It is now a safety concern as I need to be alone tomorrow and it is essential that I be able to use maps to navigate.  Some texts are getting through but with a significant delay.  A map will partially load and then just spin.  I tried turning on and off all data and cellular settings.  Turned off all app data except maps with no fix. 

sandblaster

ACE - Expert

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58.7K Messages

1 分钟前

You need to have data roaming enabled to use data but it sounds like you do have it enabled if data sort of works. Your issue may just be the carrier you are connecting to, Bell. See if you have the option of selecting a different carrier. 

New Member

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3 Messages

1 分钟前

@sandblaster Thanks for the reply. Yep.  Roaming is enabled.  Tried to select a different carrier and there seems to be no options to do so.  2 phones are connected to Rogers and one other phone is connect to Bell.   Mine is connected to Bell with full bars but nothing is working. 

(edited)

ACE - Sage

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98.6K Messages

1 分钟前

Bell is not AT&T's roaming partner. Bell will limit the amount of mobile data you can use in Canada. Go into settings and switch your network provider to Rogers

sandblaster

ACE - Expert

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58.7K Messages

1 分钟前

Go into settings and switch your network provider to Rogers

If you don’t have that option, call ATT. There is something in your account that must be turned on to give you the ability to select a carrier.

ATTHelp

Community Support

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195.4K Messages

1 分钟前

Hello Smgraham, let's get you pointed in the right direction to receive support in Canada.

 

To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat https://www.att.com/contactus/index/wireless.html?tab=1

 

Thank you for reaching out to AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

New Member

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3 Messages

1 分钟前

This morning I Reset Network Settings then had to go back and turn off all app data except phone and maps, again.  That seemed to work but still super slow and still only connecting to Bell.  

I will give ATT customer service a try later.

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