The new iPhone 15
johnnabullard's profile

New Member

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2 Messages

Tuesday, January 10th, 2023 10:01 PM

New phone overseas, need to backup and esim

My daughter has an iphone and an international at&t plan. She lost her phone in the UK and had it replaced. She will be using icloud to back it up and can Esim for her at&t service? Will this work or will she need remote activation? 

Accepted Solution

New Member

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2 Messages

1 year ago

We got it activated today. She bought an iphone at apple in London. Of course unlocked. Then we spent around half an hour on the phone with At&t in the states getting her esim linked to her at&t account. Beautiful. 

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

She can’t activate an esim from the UK. An esim can only be activated in the US and in range of the ATT network. She’ll have to live without service on her number until she returns. Presuming her replacement phone is unlocked, she can purchase local service until she returns.

ACE - Expert

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64.7K Messages

1 year ago

@johnnabullard Glad to hear that. I honestly did not believe that was possible. You’ll also note that my previous response is tagged as the “Official Solution” which can only be done by an ATT person, so there are ATT personnel that don’t know it’s possible either.

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