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Nicoledeleo's profile

New Member


1 Message

Friday, May 19th, 2023 8:54 AM

New Esim

I deactivated my physical SIM card for an e-sim, I then deleted my esim because the “use this line” toggle on my iPhone wouldn’t stay green (on). So now I have no sim but I can not access an att store in person to resolve this issue. 

Accepted Solution

Official Solution

Community Support


221.3K Messages

4 months ago

Hello, @Nicoledeleo! We understand how frustrating it can be to not have a SIM card.


We recommend replacing your eSIM by using the following steps:

  1. Go to your myAT&T account overview.
  2. Scroll to My devices.
  3. Choose Manage for the device that needs a new eSIM.
  4. Scroll to Options & settings and select Get a new eSIM.
  5. Confirm your selection to Get a new eSIM.
  6. Follow the prompts to complete your eSIM setup.

If you followed these steps and unable to complete the process, we do recommend visiting your local AT&T Store to get a QR code to download your eSIM. 


We hope this information helps. Please feel free to reach back out with any other questions or concerns. 


Thank you for reaching out to the AT&T Community Forums!


Rachel, AT&T Community Specialist

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