The new iPhone 15
xandrilubbe's profile

New Member

 • 

3 Messages

Wednesday, January 11th, 2023 1:33 PM

Network Provider Locked - SIM locked

Good day, 

I am from another country and bought an Apple 13 Pro on Amazon. I accidently bought a Network provider locked (AT&T network) phone and now I have a locked SIM and have no network in my country. 

I am struggling to get in contact with an agent as I can't dial your provided number. 

I just need your technicians to unlock the network or the SIM for my Iphone please.

Thank you.

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

1 year ago

To get a phone unlocked, you must use the unlock website. The phone will be unlocked if the requirements to unlock are met. 

https://att.com/deviceunlock

If you have issues submitting a request which is common for users abroad, try using a vpn to a US based network.

New Member

 • 

3 Messages

1 year ago

Thank you for the advice but my request was declined. They say I must pay my account, but I don't even have an account with them.

ACE - Expert

 • 

64.7K Messages

1 year ago

That likely means you bought a phone previously owned and not paid off. There is likely nothing you can do to get the phone unlocked. You should not have bought a phone locked to ATT if you didn’t intend to use it on ATT. Return the phone and get your money back, if possible. 

New Member

 • 

3 Messages

1 year ago

I bought the phone on Amazon and it is fully paid off. I did not know it was ATT specific, I thought it was unlocked. honest mistake. 

ACE - Sage

 • 

115.8K Messages

1 year ago

@xandrilubbe

We understand that. But it's last year's phone and whoever owned it resold it and has not paid it off which means AT&T will not remove the carrier lock. You can't use it, return it to Amazon

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.