1 Message
My phone is locked, but my device is not part of an AT&T plan or account
Hello,
I recently wanted to switch plans to another carrier because I wanted to get off my family's plan. I ported my number over to the other carrier using the transfer pin and account number, but I can't use the other carriers sim, due to device being locked. I tried using AT&T's online unlock, but it says the phone needs to be removed from the AT&T account. When we go to look at the account devices, my phone is not showing up. How do I remove a device from the AT&T account if the device is NOT there?
If anyone would kindly help me, I would greatly appreciate! I've had no cell-service on my phone because of this issue for almost a week now!
Gary L
ACE - Expert
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16.5K Messages
3 months ago
Everyone, PLEASE unlock your phones BEFORE you leave AT&T!!!
Unlocking should be simple, but sometimes it's not, and when it's not, it's a real hassle.
Not only do you have an issue with AT&T at this point, you're not an AT&T customer anymore. Much easier to get assistance when you're a customer, and you wouldn't be in crisis mode if you can't get it unlocked.
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dwill05
ACE - Master
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9.1K Messages
3 months ago
File a FCC or BBB complaint to get it escalated to upper management.
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Constructive
Former Employee
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32.9K Messages
3 months ago
Are you the original owner or bought 3rd party ?
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formerlyknownas
ACE - Sage
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113.5K Messages
3 months ago
The person that owns your family plan that you just left is the account and the owner of everything. They would have to contact AT&T and have AT&T remove your device from their plan.
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formerlyknownas
ACE - Sage
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113.5K Messages
3 months ago
@Gary L
Right?!
If only there were some easy way to tell whether or not an iPhone was still carrier locked... 🤔
🎉
https://support.apple.com/en-us/HT201328
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dwill05
ACE - Master
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9.1K Messages
3 months ago
That’s a screenshot from an old iOS version. They now say Carrier Lock.
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