AT&T Community Forums

MIssing calls and voicemails

HI all: I am using Iphone 11 - There are numerous instances of phone calls and voicemails that I never receive. Sometimes a random voicemail will appear weeks later. But this is an ongoing, frustrating issue. I have reset the phone, gone to wireless support (https://www.att.com/support/wireless/), ran diagnostics - all say there is no issue with the phone. Yet I am still missing calls and not receiving voicemails. Any other ideas and suggestions are most appreciated. Thank you.

Responses

ATTHelp

Community Support

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215.1K Messages

3 months ago

We understand your frustration with missing phone calls and not receiving voicemails, LindaLane.

This is not the experience we want you to have, and we want to step in to help. Let's meet in a Direct Message on this together, so we can check your nearby towers for any cellular interference, make sure your device is properly provisioned for your voicemails end and take proper steps for a solid resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to stepping in to help. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist.

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LindaLane

New Member

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2 Messages

2 months ago

Hi Nelson, I would like to connect with you on this issue. I left my phone # on the return message. When can we connect please? Thank you.

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ATTHelp

Community Support

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215.1K Messages

2 months ago

We understand your frustration with missing phone calls and not receiving voicemails still, LindaLane.

This is not the experience we want you to have, and we want to step in to help. Thanks for letting us know which troubleshooting steps you've done so far. Let's meet in a Direct Message on this together, so we can check your nearby towers for any cellular interference, make sure your device is properly provisioned for your voicemails/calls and take immediate proper steps for a solid resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing back from you. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist.

0

LindaLane

MIssing calls and voicemails

ATTHelp

LindaLane

ATTHelp

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