
New Member
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2 Messages
I’ve been in Spain for the last 6 days. I’m on a deployment.
Hi!
I still have not been assisted in unlocking my iPhone.
IMEI number has been given to them 8 times.
Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a new carrier.
I have traveled all over the world and When I was with Sprint, I never had this issue. This is ridiculous that I continuously have to beg for help from a service in which I pay handsomely on time every month.
It has been 6 days of me calling ATT going back and forth re explaining and then being promised the issue will be resolved.
It has not been resolved in the last 6 days I’ve been waiting with OUT a PHONE.
Please help.
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.4K Messages
1 year ago
Thank you for your service @keviamedwards365, as we understand how frustrating being without a device.
We hope that you have been able to submit your military information to our Military Support Team to meet the following requirements:
How To Request A Device Unlock
Check the status of your request by:
We appreciate your services and thank you for reaching out to AT&T Community Forums.
Ashley, AT&T Community Specialist
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keviamedwards365
New Member
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2 Messages
1 year ago
I also sent my orders in 3 times, ATT still has Failed to place my service on hold and unlock my phone for the past month.
I’m very disappointed with the company as a whole.
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Constructive
Former Employee
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32.9K Messages
1 year ago
its a known issue when submitting orders online, its hit or miss, best to walk them into a corporate store
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