I’ve been in Spain for the last 6 days. I’m on a deployment.

Thank you for your service @keviamedwards365, as we understand how frustrating being without a device.

We hope that you have been able to submit your military information to our Military Support Team to meet the following requirements:

• Serving in the Army, Navy, Air Force, Marines, Space Force, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor
• Going to active duty deployment, basic training, boot camp, full-time training, or annual training
• Attending a school designated as a service school by federal law or by the secretary of the related military department
• Transferring from base to base
• Serving in the Reserves or National Guard and called to active duty
• Being transferred for 90 days or more (or the time period given by your state of residence)
• In good standing with your account and agree to pay the latest bill
• Deployed after your AT&T service contract began
• Listed as an active member of the U.S. military by the U.S. Department of Defense

How To Request A Device Unlock

1. Go to our Device Unlock portal.
2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer. 
3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
4. Follow the prompts. 

Check the status of your request by:

1. Go to our Status Portal.
2.  Enter your IMEI Number & Request Number.
3. Follow the prompts.

We appreciate your services and thank you for reaching out to AT&T Community Forums.

Ashley, AT&T Community Specialist 

I also sent my orders in 3 times,  ATT still has Failed to place my service on hold and unlock my phone for the past month. 

I’m very disappointed with the company as a whole. 

its a known issue when submitting orders online, its hit or miss, best to walk them into a corporate store