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The new iPhone 15

AT&T related help: AT&T Wireless support

jeremypinches's profile

1 Message

Monday, September 18th, 2023 3:31 PM

It says my iPhone 15 Pro order was cancelled because they could not verify that it came from me...

I got an email with detail about my trade in, but when I click the link about my order there is a message that says "For your security, we canceled your order. We couldn't confirm this order came from you." I want the order to still go through, but since i don't have an AT&T account yet, I can't seem to figure out how to get this resolved. Any advice?

Accepted Solution

Official Solution

Community Support


224.9K Messages

2 months ago

Hello @jeremypinches, thank you for reaching out to AT&T Community Forums. We're here to address your concern. 


Please be updated if you wish you order any device from AT&T, you need to have a activate account at AT&T. Yes you can go ahead and place a new order for your device but first you need to sign up for a new wireless account and then place an order.


Let me know if you have any further concerns.


Thank you,

Mike, AT&T Community Specialist.

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