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Aynuryy's profile

New Member

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2 Messages

Wed, Aug 10, 2022 11:57 AM

Iphone blocked. Can you help me?

I cant unblock my devise it written that my phone is stolen but it is not true!!!Can you help me?

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.2K Messages

2分前

Hello @Aynuryy, we are here to help you with your device.

 

Let's look into why you're receiving that message. The information provided to you by @sandblaster and @formerlyknownas is correct. Please be advised that if you purchase a device from eBay, you risk purchasing a stolen device. We are unable to unlock stolen devices.

 

The original owner of the device can request to remove the block from the device. If you are not the original owner of the device, we are unable to process the request to unblock the device. We recommend contacting the seller/original owner. If you are the owner, chat with us.

  • Request to remove the device from being blocked can only be initiated with the carrier that blocked the device.
  • Removing from the blocked list may take up to 30 minutes for the device to be unblocked on the AT&T Network and up to 24 hours for other carriers.
  • If also restoring service from suspend, if the customer plans to use the blocked device, the device must be removed from the blocked list first.
  • If the suspended AT&T PREPAID device is also blocked, the person whose name is on the bill needs to contact us to remove the block.
  • Only the carrier that originally added the stolen device can authorize its removal from the shared Blacklist database for network blocking. 

Note:If you purchase a device from a 3rd party, you risk purchasing a stolen device.  

 

Let us know if this helps!

 

Mellira, AT&T Community Specialist

ACE - Sage

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100.2K Messages

2分前

Are you the original purchaser of the phone?  From AT&T directly? Or did you purchase it from a third party? 

New Member

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2 Messages

2分前

From a third part

dwill05

ACE - Master

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6.9K Messages

2分前

If you bought it from a third party, then how do you know it isn’t stolen?  It likely is stolen.  Just because you didn’t steal it doesn’t mean that it wasn’t lost or stolen from someone before it got to you.  If it’s a stolen phone, it won’t be removed from the blacklist or be unlocked.  Get your money back if you can.

(edited)

sandblaster

ACE - Expert

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59.7K Messages

2分前

Sorry to say no one here can help you and ATT won’t help you. Only whoever put the phone on the blacklist can remove it from the blacklist and since that was not you and you aren’t the original owner, there is nothing you can do. That’s the risk of buying from a third party. Return it if possible but you were likely ripped off.

ACE - Sage

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100.2K Messages

2分前

Now you know why I asked the question. If you didn't purchase it directly from AT&T, then you have no way of knowing that the person that sold it to you purchased it legitimately.

You got scammed

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