Tutor
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8 Messages
iPhone 7 unlock
Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).
Tutor
•
8 Messages
Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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113.3K Messages
4 years ago
AT&T only recognizes the original purchaser of a phone. That person is responsible to pay off the phone in order for it to be unlocked in the future. AT&T privacy rules do not allow anyone else account access to accept payment on a phone.
If you purchase a phone second hand , you take your chances. The original owner may not have paid the phone off, may have defaulted on their entire account and owe thousands of dollars, they may have sold a phone that is lost or stolen and could be blacklisted in the future.
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dwill05
ACE - Master
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9.1K Messages
4 years ago
You have to have the phone completely paid off, not still be paying on it. If you have a payment due on May 30, its not paid off yet and can’t be unlocked until it is.
(edited)
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