New Member
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2 Messages
iPad Air Gen 4 - Cannot use SIM from another carrier
I bought an iPad from AT&T last year. I paid off the device this year and tried to use it with another carrier. I verified that it was not locked through the device unlock tool. I then closed all my AT&T accounts and soon after got a new SIM from another carrier. That's when I found that I can't use it with another carrier. In the Cellular Data settings page there are only two options AT&T and Other. I have never been able to use other. If I completely erase and reset the iPad, I can see the cellular data connection bars from the other carriers SIM show for about 10 seconds. I have called AT&T support and asked for carrier visibility with no results. I do not know what else to do.
formerlyknownas
ACE - Sage
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110.9K Messages
1 year ago
The physical Sim slot and iPads is never locked. If you want to save yourself the wait oh, get a physical SIM from your new service provider.
What AT and T does block, when you purchase and activate an iPad with AT&T, is the ability to use the carrier reveal program which allows you to use a different e-Sim.
Please call AT&T and ask for the 'carrier reveal' for your iPad.
1.800.331.0500
(this would have been easier as an existing customer. Why At&t makes it so difficult is frustrating)
Why has asking AT&T for the carrier visibility been unsuccessful? Did they request your IMEI and research the device? Have they refused to do it or insisted it was already done?
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salghali
New Member
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1 year ago
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formerlyknownas
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