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AT&T related help: Get wireless usage records



SH

New Member

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4 Messages

Tuesday, October 12th, 2021 2:12 PM

International Charges

Why didn't my iPad get charged the same as my iPhone for the international $10/day?

Accepted Solution

Official Solution

ACE - Sage

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113.6K Messages

2 years ago

@Shar H

Even if tablets are covered, the information specifically says it must be added to each line.

https://www.att.com/international/day-pass/

"1. Add International Day Pass

Add it to each line on your Unlimited or Mobile Share® plan before you leave for your trip."

If you didn't, or couldn't add it to the tablet line, it was not covered. 

ACE - Expert

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64.7K Messages

2 years ago

I’m fairly sure the international day pass is for phones only. What made you believe it would cover your iPad? Did you specifically add the day pass to the iPad line?

New Member

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4 Messages

2 years ago

No, but I would have if known.  

ACE - Expert

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64.7K Messages

2 years ago

My point is had you tried to add it the iPad line, you wouldn’t have been able to. The day pass definitely does not cover lines it hasn’t been added to, not sure why you think it would. 

Community Support

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225.8K Messages

2 years ago

Thank you for reaching out @Shar H.

 

As the previous responses have stated, International Day Pass only applies to phone lines and, even within those parameters, has to be individually added to each line on an account.

 

Please let us know if you have any additional questions. If so, we'll be happy to assist.

 

Darais, AT&T Community Specialist

New Member

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4 Messages

2 years ago

Thanks for the info update. 

How do I turn off the area of use that acquires these charges as I travel internationally?

ACE - Sage

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113.6K Messages

2 years ago

Put the iPad in airplane mode, then turn wifi on. 

Community Support

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225.8K Messages

2 years ago

Thanks for responding @Shar H.

 

Just make sure that your iPad is in Airplane Mode and that you're using Wi-Fi and you should be good to go.

 

Darais, AT&T Community Specialist 

New Member

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4 Messages

2 years ago

Thank you !!

5 Messages

3 months ago

What if I am traveling (in Italy, to be exact), and previously set up my iPhone with the International Day Pass, and then:  while traveling set it up as a hot spot, and connect to my iPhone as a hotspot from my iPad, to either make a voicecall or make a FaceTime call back home?  Will the data usage be covered under my iPhone's international day pass?

(edited)

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