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dt6666's profile

Contributor

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2 Messages

Sat, May 11, 2019 12:42 AM

If you sign up with TracFone, AT&T will sometimes carrier lock your phone

If you call TracFone and ask them to unlock you're phone, they will tell you to contact your carrier even though they are your carrier. They have no idea what they're doing and you will be lucky if you can get them to look up your IEME to tell you that it's not in their systems. If you can get them to file a ticket to unlock your phone it will sit unresolved for days because they have no idea what to do with it.

I have never used any At&T services but since TracFone is uses AT&T towers, that allows AT&T to carrier lock the phone, or that's what TracFone customer support finally decided to mention after multiple days of working on this issue.

 

AT&T!

I can't call your customer support line because your robo answering machine redirects me to TracFones useless customer support and then hangs up. I can't use your online carrier unlock service either because I'm using TracFone. The last time I called, I was able to get to a human by calling your sales department. I was told I was eligible for an unlock and then they hung up on after i waited on hold for about 20 minutes. Please unlock my phone

QuarryRye

Master

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3.2K Messages

3年前

Tracfone was 100% wrong. Only Tracfone can unlock a phone locked to its network.

Contributor

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2 Messages

3年前

Yes, but TracFone is using AT&Ts network and the phone is actually on AT&T systems. I took it into an AT&T store and they can look up the phone and the that it's locked but they can't do anything else with it. I guess TracFone locked the phone in a way that neither AT&T or TracFone can unlock using AT&T systems. It's strange because it's not even their phone. I bought it directly from Best Buy full price so I'm not sure why it's even possible for them to carrier lock it.

 

Just a heads up to anyone else thinking about dealing with TracFone: they are liars and criminals and if you use them they will lock your phone. They will blame AT&T for locking the phone and you'll probably have to pay some 3rd party service to unlock it.

 

 

QuarryRye

Master

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3.2K Messages

3年前

@dt6666 wrote:

Yes, but TracFone is using AT&Ts network and the phone is actually on AT&T systems.

Tracfone leases some of AT&T's towers. That's it. Tracfone has nothing to do with AT&T's "systems" and AT&T can't unlock Tracfone's devices, just like Tracfone can't unlock AT&T devices. Again, this is Tracfone's problem and their techs are just punting it to AT&T because they don't know what they're doing.

 

It's strange because it's not even their phone. I bought it directly from Best Buy full price so I'm not sure why it's even possible for them to carrier lock it.

Best Buy doesn't sell unlocked iPhones. They sell phones that are locked to the first carrier you use.

 

Just a heads up to anyone else thinking about dealing with TracFone: they are liars and criminals

Oh, don't be so dramatic.

 

you'll probably have to pay some 3rd party service to unlock it.

Or you could buy an unlocked device from Apple to start with.

New Member

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4 Messages

1分前

QuarryRye, I hope you see this even though this is an old post.

My phone for example is locked to AT&T, but I have been using Tracfone ever since I bought it years ago. You can use Tracfone service on an AT&T phone because they use AT&T towers. When I went to get it unlocked by AT&T, they said Tracfone had to unlock it (even though it is an AT&T-locked device). Tracfone is using Verizon towers now, and my service no longer works because the new SIM card they gave me uses Verizon and my phone is locked to AT&T. So if it was locked by Tracfone, why would this be a problem for me? 

You were wrong when you said, "Tracfone has nothing to do with AT&T's "systems" and AT&T can't unlock Tracfone's devices, just like Tracfone can't unlock AT&T devices" because OP has a phone locked by AT&T, yet he uses Tracfone wireless. OP doesn't have a Tracfone device, OP has an AT&T device.

I've been in between Tracfone and AT&T customer service all day, and they are telling me the same things.  

(edited)

JefferMC

ACE - Expert

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29.3K Messages

1分前

You could have a phone locked to AT&T and used it on AT&T's network while paying Tracfone for service.  However, that would mean that you had an AT&T-locked phone prior to subscribing with Tracfone and have used it with Tracfone successfully, because you were using AT&T towers.  That much is possible and I won't argue it.

However:  Tracfone didn't lock your phone to AT&T.  AT&T didn't lock your phone while you were a Tracfone subscriber.  

New Member

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4 Messages

1分前

JefferMC, that describes my situation. I bought an AT&T phone and have been using Tracfone ever since for years. Any idea how to unlock it? Because both companies are saying the other one needs to unlock it.

ATTHelp

Community Support

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195.5K Messages

1分前

Hello there @adambarker9524, we're here to assist with your unlock request.

 

If you are planning to use your AT&T Device from another carrier, it has to be unlocked and meet the requirements listed below.  You'll also find information about why your request may have been denied.

 

Something To Know: It can take 7 business days, or longer, for your request to be processed.

How To Request A Device Unlock

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list

We hope this helps guide you torwards your unlock request. Please feel free to reach back out should this not work out for you.

 

Ashley, AT&T Community Forums

JefferMC

ACE - Expert

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29.3K Messages

1分前

Yeah, the issue is that AT&T has rules for unlocking phones that they don't seem to bend.  You have to meet all of the conditions for unlocking to get it unlocked and, for prepaid, that includes at least 6 continuous months of prepaid service.  Using the phone on an AT&T network while purchasing service from an AT&T MVNO (i.e. Tracfone) does not count for that requirement, regardless of how long you had that service.  If you had the phone on AT&T Prepaid for more than 6 months before switching to Tracfone, then it is possible you might could get it unlocked, assuming that you can get AT&T to acknowledge that you did so.

ACE - Sage

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98.6K Messages

1分前

Because you didn't use the phone and unlock the phone from AT&T, submitting through the unlock portal, AT&T will deny the request saying that "your phone is active on another account". 

Unless you plan on using the phone on T-Mobile or its mvnos, , you don't need to unlock it. The phone will work on any AT&T and mvno.  It will also work on AT&T prepaid which would be a step in the right direction toward fulfilling the requirements to get your phone unlocked from AT&T. 

New Member

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4 Messages

1分前

Thanks for the replies. I want to continue using my current Tracfone plan, which has moved from using AT&T to using Verizon, so I do need to unlock it to continue using my current plan (they sent me a SIM card that uses verizon). I might have to end up doing the AT&T prepaid though so I can eventually unlock it. 

ACE - Sage

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98.6K Messages

1分前

Just to clarify. Any phone purchased that is AT&T branded is already locked to AT&T out of the box. The original posters understanding is incorrect.

The only way to meet the eligibility requirements is to take the phone back to AT&T and use it on AT&T either postpaid or prepaid in order to meet the eligibility requirements and then submit an unlock request online.

AT&T prepaid has several plan offerings starting at $30 for a 5 gig plan. But you can also get the unlimited Max plan at Walmart for $45. 

After 6 months continuous paid months of service the phone would be qualified for unlocking.

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