The new iPhone 14
Mrsanchez's profile

New Member


1 Message

Tuesday, January 31st, 2023 6:35 AM

I phone 14

So it says get the I phone 14 pro for 0$ a month when I’m trying too upgrade from my 12 pro but when I go too check out it tells me 1000$ is due today so what exactly is going on ? 


ACE - Master


7.6K Messages

2 months ago

Because it’s a monthly credit program, not an instant lump sum credit.  The way it works is that you get monthly credits on your bill that total the original cost of the phone after 36 months.  Your bill credits only start after you send in your trade, and may take up to 3 billing cycles to start (you get makeup credits for the cycles you missed at first).  So, if a phone costs $1000, you get billed $27.77 for the phone on each months bill, and also get an offsetting credit of $27.77 on the same bill.

You still get charged the full price of the phone, but the program only works when you buy the phone on the 36 month installment plan, so you shouldn’t be actually charged $1000 when you buy the phone.  You will have to pay the sales tax on the full amount, though.


ACE - Expert


63K Messages

2 months ago

If it is asking you to pay $1000, then you are not being put on an installment plan and you won’t qualify for any credits. Is your 12 paid off? It needs to be paid off before you can upgrade and get the trade in deal.


Community Support


210.7K Messages

2 months ago

Hello @Mrsanchez, we're happy to help.


As our ACEs stated, to qualify for the promotion you are required to carry out a 36-month installment plan with a smartphone trade-in value of $230 or higher.


Credits start within 3 bills after trade-in is completed and will be applied in equal amounts over the term of installment agreement. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above.


To get all credits, the discounted device must remain on installment agreement with eligible service for entire installment term. If you upgrade or pay up/off the installment agreement early, your credits may cease.


You can find more details on the Wireless Deals pageunder "See offer details".


Let us know if this helps.


Kristin, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.