Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
M

New Member

 • 

1 Message

Thu, Oct 22, 2020 3:57 PM

I need the trade in kit sent to me

They did not send trade-in kit after my upgrade. Need kit to obtain credit. How do I get the kit sent?

davemize

ACE - Professor

 • 

3.6K Messages

2年前

How long since your upgrade? When I upgraded during the summer, took about two weeks for the return envelope to arrive.

ATTHelp

Community Support

 • 

195.8K Messages

2年前

We can definitely help you with your request, @marcyllshopping1.

We understand how time sensitive your trade-in is and want to make sure you get the label you need. Generally you'll get the 'trade-in kit' by mail 5 days after new device activation.

If its been more than 5 days simply visit tradein.att.com/contact-us select Request shipping materials and provide your trade-in confirmation number which can be found on the email when sent when you placed your upgrade.

We hope this helps. Please follow back up with us once you get the kit. Thank you!

Keny, AT&T Community Specialist

New Member

 • 

7 Messages

8分前

Did you ever receive the kit? I am wondering because my son and I have requested a kit three times since September but have not received it yet.

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.