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anshiap76's profile

Contributor

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1 Message

Friday, April 14th, 2017 4:05 AM

I can't call the one perosn in contacts but they can call me

I was trying to my dad and the call just went straight to voicemail. But my dad can call me, and I can call all other people in my contacts. And my dad wasn't even blocked me nor have I. I have even tried deleting my contact off my dad's phone permanently and tried redialing the number but still I can't call my dad. 

 

Dads phone- Samsung S7 

My phone- Iphone 6s

 

could you please tell me whats wrong

thx

jt212s

Professor

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1.1K Messages

6 years ago

Hi @anshiap76,

 

Is your dad able to receive calls from anyone else? If not it could be a few things.

 

Things I can think of are that call forwarding to voicemail is enabled or that there is a network or device issue.

 

To see if call forwarding is enabled, do the following on your dad's phone:

 

  • Go to the Phone app from the home screen.
  • Select the menu icon in the top right corner and then select Settings
  • Scroll down until you see a More Settings option and select it
  • Select Call Forwarding
  • See if the top option, Always Forward, is set to Turned On
  • If it is, select it and follow the prompts to disable it

You can see pictures of how to do this at https://www.att.com/device-support/index/Samsung/SamsungG935A/. Follow steps 1 through 5.

 

If it's not that and you've confirmed your dad hasn't accidentally blocked you on his phone, you may want to call AT&T with your dad for further support. Unless your dad just happens to have no signal when you call him or there's a network issue, that shouldn't happen.

 

Hope this helps!

(edited)

Contributor

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1 Message

3 years ago

Have you ever found a solution for this? I’m having the same issue with my sister. She has a Galaxy S9+, I have an iPhone XR and we are both using AT&T. So frustrating! The local store doesn’t even know what is causing it! 

New Member

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1 Message

1 year ago

I have a Galaxy S9+.  I recently "starred" my son's contact so that his phone # would always be on top of my contacts.  Right after I did that he couldn't call me.  His calls would show up in recents with a blue circle and a line through it.  His calls went straight to voice mail and I wasn't even notified that he had called.  As the only thing I changed was the "starring" I undid that and his calls come through ok now.

ATTHelp

Community Support

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207.4K Messages

1 year ago

Thank you for reaching out to the community @!

 

We appreciate the feedback regarding undoing your son's starred contact for your son to be able to reach you. We hope this will be helpful. Should you need any assistance in the future feel free out to reach us on AT&T Community Forums as we would be happy to help!

 

Kind Regards, 

 

Rhoda, AT&T Community Specialist 

New Member

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1 Message

2 months ago

I'm having this same problem with my husband's phone. He doesn't get my calls and they go straight to voicemail but I get his . His phone is at&t Samsung ZFold 3 and mine is a Nokia X100.

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