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Madisonelle's profile

New Member

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2 Messages

Mon, Jun 27, 2022 11:51 PM

How to unlock phone I purchased used.

I recently bought an iPhone used, and I was wondering if/how I could unlock it from the AT&T network since it’s probably under someone else’s account or something, and the steps to unlock don’t necessarily apply since it’s used.

Accepted Solution

Official Solution

dwill05

ACE - Master

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6.7K Messages

1分前

Anyone can request an unlock using the online unlocking portal.  Doesn’t matter if it’s used, or whether you’re the original owner or not.  All that matters is that the phone meets the eligibility requirements.  However, if it’s not eligible, and it’s a second hand phone, it’s likely that you won’t be able to make it eligible.

https://www.att.com/deviceunlock/

New Member

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2 Messages

1分前

The thing is I do not know the history of the phone. I do not know if it is active on another account or if it’s paid off. All my phone tells me is that it is sim locked and when I click on that this is what it says.

ATTHelp

Community Support

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195K Messages

1分前

Hello @Madisonelle, we're happy to help with information to unlock of your device. 

 

If a phone is purchased from a non-AT&T authorized dealer, third party sellers or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Here are the General Requirements for All Unlock Requests:

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list

Once you have confirmed the device is eligible for unlock you can request a Device Unlock by:

  1. Going to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

It can take 7 business days, or longer, for your request to be processed. Let us know if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

dwill05

ACE - Master

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6.7K Messages

1分前

You don’t need to know the history.  If it’s eligible to be unlocked, it will be unlocked.  If not, you’ll usually get an error message telling you the reason it was denied.  You have nothing to lose submitting a request.  It doesn’t cost anything.

New Member

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2 Messages

25日前

Trying to unlock an AT&T Lumia 950. However when I enter the IMEI number it tells me that the phone is on an installment plan that isn't fully paid for. I bought the phone used on eBay so I do not have a payment plan. Can I get this phone unlocked?

dwill05

ACE - Master

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6.7K Messages

25日前

@wlroth  The fact that YOU don’t have an installment plan isn’t relevant.  The original owner bought it from AT&T and didn’t pay it off.  Until the original owner pays it off, it won’t be unlocked, and there isn’t anything you can do to pay it off.  Try to get your money back.

New Member

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2 Messages

25日前

Thanks for the quick response. That's what I was afraid of. 

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