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bush911's profile

New Member

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2 Messages

Mon, Jun 27, 2022 6:36 AM

How come an Iphone 8 still SIM locked? I don't know how to proceed

Hi there,

I just got a second-hand (or maybe several-hands) iphone, but I can't activate as the SIM is locked. 

When I went to at&t official site and tried to unlock the phone, system said:

it looks like your device is on an installment plan and you haven’t paid it off yet. follow these steps to pay off your installment plan early. then, wait 48 hours before you submit a new request. if you pay off your device as part of your regular bill, you’ll need to wait until the start of your next bill period.

What I was wondering is how such an old iphone 8 still under locked, how can I pay off the installment plan, which is not my plan.

I just have IMEI.

Could someone please help me figure this out? I can't reach att rep.

Thank you and best regards,

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.8K Messages

2分前

Hello @bush911, we're happy to provide information about unlocking your device. 

 

As mentioned by @sandblaster, If a phone is purchased from a non-AT&T authorized dealer, third party seller or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the requirements listed below.  You'll also find information about why your request may have been denied.

 

General Requirements for All Unlock Requests:

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

sandblaster

ACE - Expert

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58.8K Messages

2分前

Not a home phone issue. Moved to wireless. Sorry to say, only the original owner can pay off the installment plan. I have no idea how a phone that old could still be on an installment plan, though. Unless you want to file an FCC complaint, your only option is to use on ATT or an ATT MVNO.

New Member

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2 Messages

2分前

Could some AT&T employee please help me with this 

sandblaster

ACE - Expert

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58.8K Messages

2分前

This is mainly a customer to customer forum. No guarantee ATTHelp will respond or even if they do, be able to help.

dwill05

ACE - Master

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6.7K Messages

2分前

If whoever bought the phone didn’t pay it off, it won’t be unlocked, no matter how old it is.  Only the person who owes the money and had the account can pay it off, and that person skipped out on paying it off years ago, so that’s never going to happen.  AT&T won’t tell you any account information about the phone, including how much is owed on it, so you cannot pay it off.  All you can maybe do is get your money back for a phone that’s not usable for you if you can’t use AT&T.  Or, sell it to someone else.

ACE - Sage

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98.6K Messages

2分前

Yeah unfortunately that's probably what happened. Someone defaulted on the phone and the plan and just walked away. It's probably why the phone has been passed on from person to person because it can't be unlocked. You can use it on A T & T or any of its mvnos, but there's no way to contact the original owner.  

➡️  AT&T will not help you because you cannot provide an original proof of purchase.  ⬅️

Cannot say that any clearer. I have no doubt that eventually someone from ATT help will respond with the canned reply on unlocking phones. Of course that won't do anything because you've already been denied and not original owner 

(edited)

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