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rhino2266's profile

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1 Message

Wednesday, May 24th, 2023 1:48 PM

How can I access a phone that I don't know the password?

My adult daughter recently passed away and we would like to retrieve some items from her phone.  Unfortunately we do not know her password.  Can you help?  The phone is an iPhone X

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

7 months ago

Sorry for your loss. Unfortunately, to get past the screen lock password requires wiping the phone and setting back to factory settings. Here are Apple’s instructions: https://support.apple.com/en-us/HT204306

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