help unlock sim

Your service provider can only provide permission for Apple to unlock the phone. The final process has to be completed through Apple servers. Usually backing up the phone or signing into your iCloud account is all that is required to connect to Apple servers and complete unlock process.

Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

in the settings it says SIM is blocked, but on the at&t website, it says the phone is unlocked, I reset the settings and updated the phone! but the phone does not accept sim!

in the settings it says SIM is blocked,

Is That exactly what it says?

@Vadim_jet  That’s not the screen that you need to be looking at.  As @formerlyknownas said, you need to look at the carrier lock line in settings on the phone.

You're killing me Smalls.

Follow directions.

Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

Has it been at least 24 hours since AT&T approved your unlock? It can take time for Apple to update their servers. If AT&T has done their part, and Apple has not, it may take another request from AT&T to finalize the unlocked process.

Hello Vadim_jet, we're here to help you with your device unlock request

Let's meet in a Direct Message so that we can help unlock your device. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to speaking you!

Carlton, AT&T Community Specialist 

@formerlyknownas @dwill05  blocked

There we go ...