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Fraudulent AT&T Sales department

We encountered a sales fraud with AT&T. AT&T online salesperson gave us a deal to port our five numbers from Verizon to AT&T and promised that we would get five new iPhone 15Pro with a trade-in of 3 iPhone 11, one iPhone SE, and 1 iPhone 7 Plus for no cost (This was informed to the salesperson at the beginning). She said it is a deal for only new customers. Hence, we qualify for it. After porting the numbers, AT&T says we will not get the free phone, but we must pay a hefty amount for the iPhone 15 Pro. This is an entirely unethical and fraudulent sales deal. I never expected such fraud from AT&T. We have the sales invoices from AT&T to prove that the agreement was for a free phone. The initial sales invoice also says we are getting a $ 1,000 credit for each line for the trade-in. Now, we are stuck with AT&T as we ported from Verizon to AT&T.

Responses

my thoughts

Former Employee

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21.5K Messages

2 months ago

NEW AND EXISTING CUSTOMERS CAN GET UP TO $1000 OFF IPHONE 15 PRO OR 15 PRO MAX, OR UP TO $830 OFF IPHONE 15 OR 15 PLUS WITH ELIGIBLE TRADE-IN

Limited time offer.

You’ll need to:

Purchase an eligible smartphone on a qualifying installment agreement, including taxes on full retail price (up front) and $35 activation/upgrade fee.
Activate/keep postpaid eligible unlimited voice & data wireless service (min. $75/mo. for new unlimited customers before discounts). AT&T may temporarily slow data speeds if the network is busy.
Trade-in an eligible smartphone in good working condition within 30 days of activation.

Then you’ll get:

Up to $1000 in bill credits on iPhone 15 Pro and 15 Pro Max only with smartphone trade-in value of $230 or higher
Up to $830 in bill credits with smartphone trade-in value of $130-$229
Up to $350 in bill credits with smartphone trade-in value of $35 to $129

Important notes:

Guarantee limited to iPhone 15 series trade-in promos (up to $830 off all eligible devices with min. $130 trade-in value; up to $1000 off iPhone 15 Pro/Pro Max with min. $230 trade-in value) for new and existing consumer AT&T postpaid wireless customers; excludes offers available through select channels. Offers vary by device; subject to change.
Credits start within 3 bills after trade-in is completed and will be applied in equal amounts over the term of installment agreement. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above.
If you cancel wireless service, your credits will end and you’ll owe the remaining balance on the installment agreement for the device purchased.
For new lines, if you cancel service on any other line on your account within 90 days of activating the line under this offer, device credits will stop.
If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for the additional $6/mo. Next Up upgrade feature.

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MANK

2 Messages

2 months ago

@my thoughts Thanks for the post, but if you carefully read my post, it is a complaint regarding a false sales promise by an AT&T salesperson. I do not want to know what AT&T is offering.

(edited)

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dwill05

ACE - Master

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9.1K Messages

2 months ago

You would only have gotten $830 for each iPhone 11, $350 for the iPhone SE, and nothing for the iPhone 7, so there is no way you would have gotten 15 free iPhone Pros. Considering that the cheapest 15 Pro is $999, you would have a balance due on every one of the 5 phones.

https://tradein.att.com/offer-details

Really, your best bet is to file a BBB complaint. That will get it escalated pretty quickly to higher management.

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