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sierrawilliams's profile

New Member

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1 Message

Sunday, January 29th, 2023 4:16 PM

DO NOT DO A REPLACEMENT DEVICE WITH ASURION

Asurion/AT&T completely robbed me. I did a replacement device and returned my broken device and was charged the full price of $450 non returnable fee + $250 replacement fee for the phone that I DID RETURN. They opened up a case for me to file disputes after a customer service representative told me they indeed did receive my device. No one ever got back to me and I just had to pay the full $450 because they were going to shut off my service. In all, I ended up paying for a phone that I returned and was told it was returned. 

ACE - Master

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10.9K Messages

1 year ago

Your issue is solely with Asurion.  AT&T has nothing to do with it.

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