Disable this eSIM operator.

Hello! I bought an Iphone 14 Pro Max, I would like to disconnect from your operator eSim, since I want to switch to a new operator in Russia.

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Official Solution

Community Support

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214.9K Messages

3 months ago

Hi Albert74, we want to help you disable AT&T eSIM on your iPhone 14 Pro Max!

We recommend deleting SIM information.

For embedded Apple SIM:

Go to Settings > General > Reset > Erase All Content and Settings > Erase iPad.
Users are presented with a choice to maintain or delete SIM information.
To maintain cellular network connectivity, select Erase All and Keep Data Plans.
To delete cellular network profile and cancels connectivity, select Erase All.
Heads up! This action does not cancel the active plan associated with the SIM at the carrier.

For eSIM-based iPads:

Go to Settings > Cellular Data > swipe left on your listed plan to reveal a "Remove" button, select Remove OR,
Go to Settings > Cellular Data > Manage AT&T Account > Remove Plan.
The Remove plan function deletes cellular network profile and cancels connectivity.
Heads up! This action does not cancel the active plan associated with the SIM. You still need to cancel the subscription with the carrier (AT&T or others). To do so, call us or reach back out to us here on AT&T Community Forums and we'll bring you in private to help you cancel.

Let us know if this helps! Thank you for reaching out to us on AT&T Community Forums!

Rhoda, AT&T Community Specialist

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