Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Troubleshoot your device issues
mevnson's profile



1 Message

Tue, Nov 27, 2018 7:14 PM

Device you're trying to unlock is associated with fraud so we can't unlock it.

I am trying to unlock my Iphone 5S that was purchased and paid off with AT&T. I finished the terms of my two year contract and (+ some additional time) and the phone should not be associated with any type of fraud. Why can't it be unlocked? I switched to Verizon and closed my account with AT&T, is this just some way to punish me for leaving? Can anyone direct me to someone to talk to to get the phone, that I rightfully own, unlocked?


Community Support


196.3K Messages


Hi, @mevnson,


We'd love to look into this for you and see what's going on with unlocking the iPhone. To do this, we'll have to look into your old account.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

New Member


6 Messages


Same case here. I bought iPhone from SAMS CLUB full paid. And borrow my friend's att simcard for activation. And now i can't use other operator. My friend said may be it locked to att. When i submitted request for unlock. Att say my iPhone associated with fraud. Unbelievable!

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.