Device blocked rom network use...again.
This is the second time this has happened to me in the last year. I bought a phone directly from AT&T in a store. I watched them unbox it. Yet, my phone was blacklisted and I am unable to make calls. This time it happened to my boyfriend's phone as well. I cannot call AT&T to fix the issue because I am blocked from making calls. Last time they told me someone accidentally put in my phone EIN instead of the correct one, but I didn't believe it then and now I have less reason to believe that's what happened.
How does this keep happening? Do I have any way to prevent this other than leaving AT&T?